At 811c, your privacy is more than a legal obligation — it is our responsibility to every member. This document transparently explains how we collect, use, store, and protect your personal data.
811c takes the protection of personal data for all members and users of our platform seriously. This Privacy Policy explains 811c's privacy practices regarding the collection, use, disclosure, storage, and protection of your personal information when you use our website, mobile app, or any other services provided by 811c.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards. We are committed to ensuring that all personal data we hold is managed with full integrity and transparency.
By registering an account or using the 811c platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
811c only collects personal data that is strictly necessary to provide a secure, fully functional platform service that complies with all applicable legal requirements. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC number | Identity verification & KYC |
| Contact | Email, phone number | Account communication & support |
| Financial | Bank account number, digital wallet | Deposit & withdrawal processing |
| Technical | IP address, device type | Security & fraud prevention |
| Usage | Game history, activity | Service improvement |
811c uses collected personal data solely for legitimate purposes directly related to the provision of our platform services. We never use your data for any other purpose without first obtaining your consent.
Your data is used to create and manage your 811c account, process deposits and withdrawals quickly and securely, verify your identity through the KYC process, provide effective customer support, and send account-related notifications such as transaction confirmations and security updates.
We use technical and usage data to detect suspicious activity, prevent unauthorised access to your account, monitor unusual transaction patterns, and protect the integrity of the 811c platform from misuse. Our security systems operate 24 hours a day, 7 days a week to ensure your account is protected at all times.
As a responsibly operated platform, 811c uses your data to fulfil legal compliance obligations, including anti-money laundering (AML) requirements, applicable gambling regulation compliance, and cooperation with authorised authorities when required by law.
Anonymously collected usage data helps us understand how members interact with the 811c platform, identify areas for improvement, develop more useful new features, and optimise platform performance for a better user experience.
With your consent, we may use your email address or phone number to notify you of promotions, bonuses, and special offers relevant to your interests. You may opt out of marketing communications at any time through your account settings or by contacting 811c customer support.
811c does not sell, rent, or trade your personal data to third parties. However, in certain limited circumstances, we may share your data with the following parties:
The security of your personal data is 811c's highest priority. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
All data transmitted between your device and 811c servers is protected with 256-bit SSL encryption using TLS 1.3 protocol — the highest encryption standard currently available. Sensitive data such as financial information and KYC documents is stored in encrypted form using the latest industry-grade encryption algorithms.
Access to members' personal data within 811c's internal systems is restricted to staff who require such access to perform their duties only. All internal access is continuously audited and monitored. Two-factor authentication (2FA) is enforced for all internal systems containing member data.
811c's cybersecurity systems operate around the clock to detect and respond to any threats or intrusion attempts. We conduct regular penetration testing and security audits by independent third parties to ensure the effectiveness of our security measures.
811c uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the 811c platform.
811c retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain your data for the period required by applicable law — typically between 5 and 7 years — before it is securely deleted.
Personal data of 811c members is stored in secure data centres with full compliance to international security standards. All our data storage facilities undergo regular security audits and adhere to ISO 27001 standards for information security management.
In some cases, your personal data may be processed or stored outside Malaysia by our technical service providers. Any such data transfer is carried out only with adequate safeguards to ensure your data remains protected to the same standard afforded by Malaysia's PDPA.
When your personal data is no longer required, 811c will delete or destroy it in a secure and irreversible manner. Our data deletion process complies with industry standards for secure data removal.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by 811c. We fully respect and support the exercise of these rights.
The 811c platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under 18. If we discover that we have collected a child's personal data without appropriate age verification, we will take immediate steps to delete that data and terminate the associated account.
Parents or guardians who suspect their child has registered an 811c account without permission are urged to contact our support team immediately at [email protected] for prompt action.
For any enquiries, concerns, or requests regarding this Privacy Policy or the management of your personal data by 811c, please contact our Data Protection Officer through the following channels:
We will endeavour to respond to all privacy-related enquiries within 14 business days. For requests relating to data access or rectification, processing may take up to 21 business days depending on the complexity of the request.
As an 811c member, you have full control over your personal data. The following rights are guaranteed to you.
We invest in the best technologies and practices to ensure the security of every member's personal data.
Answers to the most frequently asked questions about how 811c manages and protects members' personal data.
811c doesn't just offer Malaysia's best wagering experience — we also guarantee the protection of your personal data at every step. Register today and enjoy complete peace of mind.