811c Terms and Conditions — Official Platform Usage Guide

1. Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and 811c ("Platform", "We", "811c"). This Agreement takes effect as soon as you complete the account registration process or access any part of the 811c platform via the website, Android or iOS mobile app, or any other channel provided by 811c.

By using the 811c platform, you confirm that you have read, understood, and agreed to be bound by all terms, conditions, policies, and guidelines stated in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this Agreement.

2. Member Eligibility

To become a member and use 811c's services, you must meet all of the following eligibility requirements without exception:

• Minimum Age: You must be at least 18 years old or older at the time of registration. 811c maintains a zero-tolerance policy towards underage users and reserves the right to close any account suspected of being owned by a minor without prior notice.
• Location: You are solely responsible for ensuring that your use of 811c's services complies with all applicable laws and regulations in your location. 811c makes no representation or warranty regarding the legality of the platform in any specific jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a valid and binding agreement under applicable law.
• One Account: Each individual is permitted to hold only one active account. Owning multiple accounts is strictly prohibited and may result in all associated accounts being terminated and balances confiscated.
• Non-Employees: Staff, agents, contractors, and immediate family members of 811c employees are not permitted to become members or use this platform's services.

3. Account Registration

The 811c account registration process is designed to be simple, fast, and secure. During registration, you are required to provide accurate, complete, and current information. False or misleading information may result in the immediate termination of your account.

3.1 Registration Information

You are responsible for ensuring that all information provided during registration and throughout your membership is accurate and up to date. This includes your full name, date of birth, phone number, email address, and any bank or e-wallet details used for transactions.

3.2 Account Security

Your account password is confidential and entirely your responsibility. 811c will never ask for your password under any circumstances via email, phone, or live chat. If you suspect your account has been accessed without authorisation, contact the 811c support team immediately via live chat, available 24/7.

3.3 Identity Verification (KYC)

To meet compliance requirements, 811c reserves the right to request identity verification documents at any time. Documents that may be required include a valid copy of your national ID or passport, proof of current address, and documents related to the payment method used. Failure to provide the requested documents within the stipulated timeframe may result in temporary suspension or termination of your account.

4. Deposit & Withdrawal

811c supports a wide range of popular local Malaysian payment methods to facilitate deposit and withdrawal transactions for all members.

4.1 Supported Payment Methods

The 811c platform supports the following payment methods: FPX (Online Banking), DuitNow Transfer, Touch 'n Go eWallet, GrabPay, and various other local e-wallet methods. The full list of available payment methods can be found on the Deposit.

4.2 Deposit Limits

Minimum and maximum deposit limits vary depending on the chosen payment method. Detailed information on deposit limits for each payment method is available on the Deposit page. 811c reserves the right to change deposit limits at any time without prior notice.

4.3 Withdrawal Process

Withdrawal requests are processed within the designated timeframe depending on the chosen withdrawal method. As a platform that prioritises speed, 811c strives to process withdrawals in under 3 minutes for fully supported payment methods. Withdrawals to local Malaysia bank accounts are typically completed within the same business day.

4.4 Withdrawal Conditions

• Withdrawals may only be made to an account or digital wallet registered under the same member's name.
• The withdrawal method must match or correspond to the deposit method used.
• Any bonus received must meet the specified wagering requirements before a withdrawal is permitted.
• 811c reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Withdrawals will not be processed to third-party accounts under any circumstances.

5. Bonuses & Promotions

811c offers a variety of attractive bonuses and promotions for new and existing members. All bonuses and promotions are subject to specific terms and conditions stated alongside each offer. The bonus terms and conditions stated on the relevant promotions page form part of this Agreement.

5.1 Wagering Requirements (Rollover)

All bonuses credited to your account are subject to the specified wagering (rollover) requirements. This means you must reach the defined minimum wagering amount before any bonus funds or winnings derived from that bonus may be withdrawn. The exact wagering requirements are stated in the terms of each promotion.

5.2 Bonus Eligibility

Each bonus has its own eligibility criteria. The welcome bonus is available exclusively to new members making their first deposit. Existing bonuses have varying requirements depending on the promotion type. 811c reserves the right to determine eligibility for any bonus at our sole discretion.

5.3 Bonus Abuse Prohibition

Any attempt to abuse the 811c bonus system — including but not limited to opening multiple accounts, unfair betting coordination, or the use of automated software — may result in the cancellation of all pending or credited bonuses, account suspension or termination, and the confiscation of all existing balances.

6. Member Responsibilities

As an 811c member, you agree to comply with all of the following responsibilities when using our platform:

• Not using the 811c platform for any illegal, fraudulent, or unlawful activities.
• Not attempting to hack, damage, or disrupt the systems, servers, or networks associated with the 811c platform.
• Not using automation software, bots, scripts, or any other technological tools to access or use the platform in an unauthorised manner.
• Not spreading false, misleading, or harmful information through any 811c communication channel.
• Bet only with funds from legitimate and lawful sources.
• Notify 811c immediately if you become aware of any technical errors, system vulnerabilities, or inconsistencies on the platform that could provide an unfair advantage.
• Using the 811c platform for personal entertainment purposes only and not for any commercial resale purpose.

7. Privacy & Data Security

811c takes the personal data protection of all members seriously. All information you provide to us is collected, stored, and processed in accordance with the 811c Privacy Policy, which forms part of this Agreement. The 811c platform uses 256-bit SSL encryption and TLS 1.3 protocols to protect all data transmitted between your device and our servers.

You grant 811c permission to collect and process your personal data for the purposes of platform operations, legal compliance, fraud prevention, service improvement, and account-related communications. Your data will not be sold or shared with third parties for marketing purposes without your explicit consent.

For more information on how we handle your personal data, please refer to Privacy Policy in full.

8. Account Termination

8.1 Termination by Member

You may request the closure of your 811c account at any time by contacting our customer support team via live chat. Account closure requests will be processed within 5 business days. Before closure is processed, any eligible balance will be returned to you subject to compliance with all applicable wagering requirements.

8.2 Termination by 811c

811c reserves the right to suspend or terminate any member account at any time with or without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Fraud, money laundering, or any suspicious activity detected.
• Owning multiple accounts or sharing an account with another individual.
• Providing false information during registration or the KYC process.
• Systematic abuse of bonuses or promotions.
• Requests from relevant authorities in accordance with applicable law.

9. Disclaimer & Limitation of Liability

The 811c platform is provided "as is" without any express or implied warranties. 811c does not guarantee that the platform will always be available, error-free, or free from technical disruptions. However, we make every effort to maintain the highest possible level of platform availability.

811c shall not be liable for any direct, indirect, consequential, or special losses arising from the use of or inability to use the platform, including but not limited to loss of funds, loss of data, or business interruption.

All games offered on the 811c platform are chance-based games. Game outcomes are random and determined by a certified, independently audited random number generator (RNG). 811c does not guarantee any winning outcome in any game.

10. Amendment of Terms

811c reserves the right to amend, update, or modify these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the 811c website or app. We will endeavour to notify members of significant changes via in-app notifications or email.

Your continued use of the 811c platform after any amendments are published constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of these Terms and Conditions.

If you do not agree with any amendments, you have the right to close your account by contacting the 811c support team.